http://citycyclingedinburgh.info/bbpress/ CityCyclingEdinburgh Forum » Topic: How to report roadwork-induced damage to bike? en Wed, 13 May 2026 05:12:59 +0000 http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212944 Thu, 25 Feb 2016 17:37:53 +0000 ivangrozni 212944@http://citycyclingedinburgh.info/bbpress/ <p>The 4cm edge goes for potholes and other road defects too by the way! </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212943 Thu, 25 Feb 2016 17:37:03 +0000 ivangrozni 212943@http://citycyclingedinburgh.info/bbpress/ <p>An update:</p> <p>Got a call from the council's claims-handler today to state that a third party contractor was responsible for the work and that when any third party gets approval to perform road works they take on liability. Therefore my claim is not with the council but with the contractor.</p> <p>They asked me if I wanted to take the claim up independently or if I would sign a third party mandate for them to pass the claim on to the contractors (I went for the latter). </p> <p>Starting to delve even further into the unknown here for me! <strong>Any help, advice or pointers would be good!</strong></p> <p>The metal sheet was deemed defective because it was not sufficiently pinned. 4cm square edge is legal however because it was not pinned it had lifted - hence I hit it with 4cm++!</p> <p>Also the contractors were none of the ones mentioned further up the thread - the roadworks were related to a drainage ditch being dug for a new development. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212564 Sat, 20 Feb 2016 13:25:23 +0000 ivangrozni 212564@http://citycyclingedinburgh.info/bbpress/ <p>@slowcoach and @gembo - fantastic work- thanks! Need to start writing a carefully worded email to Scottish Power.</p> <p>In other news - the paperwork for making a claim arrived today from the council! </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212553 Sat, 20 Feb 2016 10:21:02 +0000 gembo 212553@http://citycyclingedinburgh.info/bbpress/ <p>@slowcoach, that website reveals two road works at the same spot, actually happening at roughly the same time. The older one has the council as the contact, I think this was for broadband? The newer one has Scottish power. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212552 Sat, 20 Feb 2016 09:27:50 +0000 slowcoach 212552@http://citycyclingedinburgh.info/bbpress/ <p>all roadworks should be listed on the <a href="http://www.roadworksscotland.org/">Scottish Roadworks Register</a> so you might be able to find which utility it was or if it was road services. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212547 Fri, 19 Feb 2016 21:17:11 +0000 chdot 212547@http://citycyclingedinburgh.info/bbpress/ <p>OK</p> <p>All the more reason to get 'something done'! </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212542 Fri, 19 Feb 2016 20:48:04 +0000 gembo 212542@http://citycyclingedinburgh.info/bbpress/ <p>@chdot, not sure any emergency? Ongoing broadband Upgrade? </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212539 Fri, 19 Feb 2016 20:42:15 +0000 chdot 212539@http://citycyclingedinburgh.info/bbpress/ <p>"No sign of any metal sheets having ever been there!"</p> <p>As well as the damage claim I hope you'll keep pointing out the 'no warning', 'big gap' and 'no non-slip surface'</p> <p>This may have been an emergency repair, but... </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212530 Fri, 19 Feb 2016 19:40:35 +0000 ivangrozni 212530@http://citycyclingedinburgh.info/bbpress/ <p>Thanks everybody for the responses- defo appreciated!</p> <p>Reported through Clarence first thing this morning. I also reported through the council "report" website last night so yes I reported through several media (facebook and twitter too). They have posted out the paper work required to make a claim - so will hopefully get that ball rolling soon. </p> <p>Cycled home that route today on the MTB - hole has already been filled! No sign of any metal sheets having ever been there!</p> <p>@paddyirish I tend to agree with you about routing through the council - but I would like to spread the risk bit and try the contractor route as Bikeability suggested too!</p> <p>@Murun - I'll drop BT Openreach a mail! </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212526 Fri, 19 Feb 2016 18:19:24 +0000 Murun Buchstansangur 212526@http://citycyclingedinburgh.info/bbpress/ <p>ivan</p> <p>gembo seemed to reckon above that it was BT Openreach who was responsible for the roadworks. Maybe worth contacting them and determining if they have workers or subbies working/having worked at the location? </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212523 Fri, 19 Feb 2016 17:37:47 +0000 paddyirish 212523@http://citycyclingedinburgh.info/bbpress/ <p>@ivangrozni</p> <p>IMO, as a council tax payer, your relationship is with the council and tehy have ultimate responsibility for the roads. If they subcontract out I think that it is up to them to settle with you and then seek redress from the subcontractor. You have no relationship with the subcontractor.</p> <p>Have you looked on Fill that hole, Clarence or similar to see if it has been reported? If so I like your chances. If not, suggest you do so immediately - corroberates your case, and obliges them to fix it. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212521 Fri, 19 Feb 2016 17:28:33 +0000 Edinburgh Cycle Training 212521@http://citycyclingedinburgh.info/bbpress/ <p>Its possibly an issue of several liabilities, if so try them all!</p> <p>If you buy a dodgy vacuum you can claim off the retailer, the manufacturer and your credit card company! </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212492 Fri, 19 Feb 2016 14:05:17 +0000 ivangrozni 212492@http://citycyclingedinburgh.info/bbpress/ <p>I suspect the claim needs to be against the contractor. As it is a public road I'm routing through the council initially. </p> <p><strong>Does anyone know who the contractor is - or how to find out?</strong> </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212489 Fri, 19 Feb 2016 13:49:10 +0000 Murun Buchstansangur 212489@http://citycyclingedinburgh.info/bbpress/ <p>I know it's against the council for unrepaired potholes, but is it against the council or the roadwork contractor that the claim needs to be against in this case though? </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212485 Fri, 19 Feb 2016 13:29:19 +0000 ivangrozni 212485@http://citycyclingedinburgh.info/bbpress/ <p>Matt took a few photos for me this morning - pretty shocking! There is a gap between the two metal plates ~4 inches wide that leads directly into the hole they were digging. If I had been in primary position I would have my front wheel drop right into the hole! Square edge, no non-slip surface on the plate! </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212454 Thu, 18 Feb 2016 23:27:03 +0000 chdot 212454@http://citycyclingedinburgh.info/bbpress/ <p><a href="http://streetrepairs.co.uk/pothole-claim" rel="nofollow">http://streetrepairs.co.uk/pothole-claim</a></p> <p><a href="http://www.theaa.com/breakdown-cover/pothole-damage-how-to-claim.html" rel="nofollow">http://www.theaa.com/breakdown-cover/pothole-damage-how-to-claim.html</a> </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212453 Thu, 18 Feb 2016 22:35:31 +0000 gembo 212453@http://citycyclingedinburgh.info/bbpress/ <p>@ivangrozni, that metal sheet is bad, they are digging up the roads in Juni green something awful at the moment. Hope you get a claim. Think it might be BT openreAch or sub contractor thereof rather than council but worth pursuing. Matt is open all hours at just bike repairs just now, but very cheerful with it. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212452 Thu, 18 Feb 2016 22:34:56 +0000 ivangrozni 212452@http://citycyclingedinburgh.info/bbpress/ <p>Thanks bikeability - have tweeted. Let's see what comes of it! </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212449 Thu, 18 Feb 2016 21:48:35 +0000 Edinburgh Cycle Training 212449@http://citycyclingedinburgh.info/bbpress/ <p>I hit a big pothole last year. Tweeted the council. They tweeted back a link to report the incident on.</p> <p>Long story short, I claimed, I was reimbursed the cost of a new wheel, tyre and tube.</p> <p>Took about 3 months all in, maybe a wee bit less. </p> <p>I did try claiming for a pair of wheels, as I didn;t want odd wheels on my bike. The councils insurers wouldn't buy that. So don't be reasonable. If you have only damanged one wheel, claim for an expensive wheel, an expensive tyre and an expensive tube. </p> <p>Photos will help your claim.</p> <p>Oh, and they WILL try to reduce your claim for wear and tear, so I'm guessing your bike/wheels etc were fairly new.</p> <p>I never had to produce receipts btw.</p> <p>I did supply web links to the components I was buying - but the insurers said they were not allowed to click on links!</p> <p>Good luck </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16079#post-212448 Thu, 18 Feb 2016 21:22:02 +0000 ivangrozni 212448@http://citycyclingedinburgh.info/bbpress/ <p>Hi all,</p> <p>Hoping to tap some of the collective wisdom and experience of fellow CCEers. This evening's cycle down the Lanark Road into Edinburgh - I was travelling quite fast ~25mph and hit a rather large metal cover used to cover road-work-related holes in Juniper Green. The impact resulted in a generous amount of cursing, two punctured tubes, a ripped rear tyre, and both wheels badly dented such that the rims were flared outwards. Note the cover is not signposted and there are no warning signs about it! </p> <p>Luckily for me it happened directly outside Just Bike Repairs - so got pretty good help in a warm space! I didn't catch the guy's name that runs it but he was fantastic in helping me out. I was able to get home but I don't entirely trust the wheels anymore and for sure have to replace the tyre and tubes now. So an expensive exercise with potentially brand new wheels in the equation too.</p> <p><strong>Now what I need advice with is how I can report it to the council and/or make a claim. </strong></p> <p>Can anyone advise or help? Thanks in advance! </p>