http://citycyclingedinburgh.info/bbpress/ CityCyclingEdinburgh Forum » Topic: Great customer service from Arkel en Sat, 27 Jun 2026 11:46:35 +0000 http://citycyclingedinburgh.info/bbpress/topic.php?id=16635#post-225410 Wed, 20 Jul 2016 12:55:34 +0000 gembo 225410@http://citycyclingedinburgh.info/bbpress/ <p>good range of moth repellent earlier in the year downstairs at Lakeland (they also do a roll of baking teflon that you cut to fit your baking trays, good stuff). </p> <p>I bought a lamp without a bulb from John Lewis (i may well take it back) they said i could not replace the bulb but it would last twenty years. Lasted two. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16635#post-225389 Wed, 20 Jul 2016 09:46:28 +0000 acsimpson 225389@http://citycyclingedinburgh.info/bbpress/ <p>"<em>I note they do not do five year warranties on bread makers anymore.</em>"</p> <p>No but if you buy it from Lakeland they will guarantee that you are satisfied with your purchase and not have a timescale on it. so if you need your bread machine to last 5 years before you'll be satisfied that's the place to buy it from. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16635#post-225377 Wed, 20 Jul 2016 07:36:23 +0000 gembo 225377@http://citycyclingedinburgh.info/bbpress/ <p>Dependent on how massive the seam weld failure is it might be possible to fix with McNett Seamgrip. I did this with my second pair of ortliebs. Ortlieb replaced my first pair four years into the five year warranty but also suggested I was to blame and would not be getting another pair., I guess once the original five year warranty ran out. A free five year warranty is a rare thing. I acquired a new bread maker four years into a five year warranty though I did have to buy this warranty. I note they do not do five year warranties on bread makers anymore. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16635#post-225374 Tue, 19 Jul 2016 23:00:05 +0000 unhurt 225374@http://citycyclingedinburgh.info/bbpress/ <p>I lust after about five different combinations of their bags too! Sometimes I go and look at the website just to "ooh" over cunning zip pockets and compression straps... </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16635#post-225336 Tue, 19 Jul 2016 11:52:15 +0000 Arellcat 225336@http://citycyclingedinburgh.info/bbpress/ <p>That's terrific service, unhurt.</p> <p>I love my Arkel RT-40s, and secretly lust after one of their recumbent seat bags and the Tailrider rack bag. </p> http://citycyclingedinburgh.info/bbpress/topic.php?id=16635#post-225335 Tue, 19 Jul 2016 11:49:14 +0000 unhurt 225335@http://citycyclingedinburgh.info/bbpress/ <p>Just wanted to sing the praises of Arkel - one of my (massive, waterproof, and much loved) Dolphin 48 panniers has suffered a major seam weld failure. They were a present in late 2014 &amp; did a great job trans-Canada last summer, but I thought, hmm, they're nearly two years old, there's no way they'll be covered by warranty. But the website suggested they were, so I sent an email with a photograph of the damage to Arkel, more in hope than expectation - and they're sending me a brand new set! </p>