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EBC has dropped 'price match' policy?

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  1. SRD
    Moderator

    did everyone else know this?

    http://www.edinburghbicycle.com/info/price-tracking-edinburgh-bicycle-co-operative/

    'price tracking' not 'price match'

    (ps I only know this because I saw someone asking on twitter; i've already moved my business elsewhere)

    Posted 8 years ago #
  2. SRD
    Moderator

    further down that page, lots of stuff I agree with:

    "We believe there’s still a place for a worker’s co-operative bicycle retailer dedicated to running the kind of bike store we would want to shop in ourselves. That is:

    Shops dedicated to building long-term relationships with our customers.

    Shops where every customer can feel comfortable about asking advice without embarrassment.

    Shops where the absolute beginner will be respected.

    Shops where experienced riders can seek informed advice.

    Shops with technicians on hand to check over your bike.

    Shops where you can be confident that the advice offered is honest and fair.

    Shops where we might suggest a cheaper option if it’s more appropriate to your needs.

    Shops where you’ll get sound advice on fitting – not just for bikes but for shoes, saddles, shorts and the like too.

    Shops that are owned by the people who serve you.

    Shops that some of our customers refer to as their favourite store.

    Such shops don’t run themselves for free. Being retailers, our wage costs are below average, but we still have to make a modest profit to pay for our premises and our people.

    As a workers’ co-operative, we’ve enjoyed offering our customers a different kind of bike shop experience, in-store and online, for the best part of 40 years. We look forward to continuing to offer our services for the next 40 years and beyond."

    Not entirely my experience though.

    Posted 8 years ago #
  3. Ed1
    Member

    I noticed they have stopped selling my bike country explorer and country traveller. I also notice other revolution bikes seemed to be only available in off sizes as if discontinuing the revolution brand bikes to sell the higher priced bikes possibly. I see on the internet it has expanding a lot in recent years to become a national bike shop chain, I wondered if becoming a bit commercial.

    Posted 8 years ago #
  4. gembo
    Member

    Only had recent positive exeriences with EBC. They price matched a light for me. Note they did it not me.

    They are quite cheery in the shop. Banter quotient risen. At least one of them is a very lovely human being.

    Time to give them another whirl.

    I have been in three bike shops recently. Evans very weak. No time to do the quick chain swap or indeed longer chain cassette, headset, brakes and rear mech it has turned into. But enough time to take all my details so they can email me etc. Matt at just bikes stellar as ever and finished superbly by bike service.

    So I spread my business between Matt, the bike service and EBC just now. Gave up on Internet when EBC did price matching. Must investigate price tracking. Sounds lame. With their own range I would guess they are just reducing last year's stock to clear out before new stuff but maybe they are re-positioning. I will ask the human being I know there who is lovely.

    Posted 8 years ago #
  5. Arellcat
    Moderator

    Shops where every customer can feel comfortable about asking advice without embarrassment.

    Then how about employing more women?

    Also, my estimation of them has slipped rather in recent times:

    Edinburgh Bike Coop
    ‏@EdinburghBikes
    The @ABUS_Lock Bordo 5900 can secure your bicycle, AND choke a bear to death. Yours here: http://ow.ly/XZv9I

    12:50 AM - 9 Feb 2016

    Posted 8 years ago #
  6. SRD
    Moderator

    Gembo - I recalled you advising people to check out the price match and wondered what your reaction would be.

    Regarding the shop more generally - surely you are their dream demographic? Roadie guy who also commutes? May influence your experience a bit?

    Posted 8 years ago #
  7. Klaxon
    Member

    They lost my trust after the salesman for my adult bike #1 omitted to tell me that there was a sale one or two weeks after in which the model would be discounted by about 40%

    Maybe he didn't know the latter but 'there's a sale coming up if you wait a week' seems like a pretty reasonable thing to point out.

    Posted 8 years ago #
  8. geordiefatbloke
    Member

    "seems like a pretty reasonable thing to point out" - if you're not running a business it would be. Some tough customers on here :)

    Posted 8 years ago #
  9. LaidBack
    Member

    Always mixed experiences whatever the bike shop. Business are only as good as their last sale and staff vary etc. Some people will 'forgive' errant shop practice if a price is low enough - although even Planet X found there is a limit (see other threads about online).

    General bike trading has been reduced to a commodity market maybe? Just like supermarkets.

    EBC though do support local events. Do not expect Decathlon and Evans to step in as their sponsor powers are applied to bigger population centres than around here.

    Posted 8 years ago #
  10. gembo
    Member

    @srd never really seen myself as someone's dream demographic but you could be right

    Posted 8 years ago #
  11. jonty
    Member

    Klaxon: to be fair, that story could just as easily be "they told me to come back in a couple of weeks and by then they'd sold out!" I get the impression that EBC sales are very much about shifting surplus stock, so there's a decent chance there might not have been any surplus left.

    Posted 8 years ago #
  12. mmaohara
    Member

    My experience with them, as a utterly harebrained beginner, has been nothing but positive so far. They have been brilliant with me, helped me all the bike to work scheme stuff, replaced my pedals for me when one broke (free of charge) helped me find out how to look after my bike. They've always been nice and helpful and didn't laugh at my moronic questions

    Posted 8 years ago #
  13. mercury1and2
    Member

    Looking for a road bike- more relaxed geometry - sportive or adventure - approx size 50-51 @£500.0 looked at decathlon, cannadale went to EBC and Evans both were good,spent time chatting and having a test of specialized bike next week.can not handle looking at different brands with different specs right now all biked out. Im a MTBer and have found the dark side.

    Posted 8 years ago #
  14. gembo
    Member

    @mercury1and2 or you may be a former Sith Lord who has opened his heart to the force?

    Posted 8 years ago #
  15. SRD
    Moderator

    EBC definitely wins out over Decathlon for letting you actually ride the bike.

    Posted 8 years ago #
  16. jdanielp
    Member

    EBC closed their Sheffield branch for good today by the sounds of their Facebook page, which doesn't bode well. Maybe the decision to stop price-matching is connected?

    Posted 8 years ago #
  17. wingpig
    Member

    "
    Edinburgh Bicycle Cooperative

    3 hrs ·
    .

    It is with great sadness and regret that we announce that our Sheffield shop has closed for business from today (Thursday 18 Feb). We'd like to thank everyone who has shopped and worked with us at our Broadfield Road store over the past six years. We truly appreciate your custom and support. It’s been a great ride.
    The nearest Bike Co-op branches to Sheffield are Leeds, Manchester and, of course, online. Call 0345 257 0808 for details and support."

    Posted 8 years ago #
  18. panyagua
    Member

    Might be due to local trading conditions - Sheffield is of course home to Planet X, and despite their less-than-perfect reputation here, their prices must be very difficult to compete against, especially with the ability to click and collect for locals.

    Posted 8 years ago #
  19. Ed1
    Member

    Sounds like possibly an over expansion, may be few Revolution bikes as they cannot budget to have any more built.

    Posted 8 years ago #
  20. mercury1and2
    Member

    @gembo I never got a bike for xmas and have been brought over by the keepers of the cog who I wish to rib. I will wear odd socks knee length. I want to practice N+1 and see what the fuss is about.

    Posted 8 years ago #
  21. gembo
    Member

    EBC had an east way for 500 down from 1000 I will check no one was buying it as had a square tube, quite well specc'd. Made by Gary fisher mtb

    EBC new revolution coming out next month

    EBC price tracking being introduced as only me that ever ask d for price matching

    I am going to buy more stuff now from EBC as they are a co-op of sorts which is better than other big players. Hopefully they will have a stock taking sale soon

    Bikes in their special offers include a cross with disc brakes for £425 but 54 cm smallest. Also a wraith which was bottom end carbon at one point for £599. Last year's Allez with .£200 off, you have to phone a number curiously. And my fave but too dear a Genesis equilibrium 725 Reynolds steel at 52cm but also £749 and lovely Whyte Sussex cross at 50cm for £599 with disc brakes

    Posted 8 years ago #
  22. wingpig
    Member

    I'd've probably gone for one of their Tracks as a replacement secondary/spare if they'd only specified a frame with eyelets for useful things.
    As a source of Specialized I'll still have a need to shop with them at least once every six months per wheel at current tread-survival rates. I also managed to find this spring's new chainring in their winter festive sale.

    Posted 8 years ago #
  23. gembo
    Member

    As Neil Young nearly sang

    Aaa-aaaa-aaaa-aaaa-aaa- aaa-aaa-aaa-aaa-aaaar-mad illo

    Is that still the Wingpig tyre of choice?

    Posted 8 years ago #
  24. gembo
    Member

    Tempted come payday to buy new gore waterproof trousers in EBC special offer section. The ones I have were a gift when colleague acquired a new pair. They are not as waterproof as they once were and a bit tricky to get on and off as colleague slightly smaller in the backside dept. Than me. They only have ten per cent off. I found them much cheaper on line once but they never arrived.

    Posted 8 years ago #
  25. gembo
    Member

    In the interests of fairness I will also give a shout out to harts cyclery gazelle in window very nice. Passed by en route t pick up birthday cake from mimi's which was hoaching

    Posted 8 years ago #
  26. HankChief
    Member

    @gembo: Mrs HC has one on order and is counting down the days until she can look chic whilst doing her messages in ('up & coming') Corstorphine

    Posted 8 years ago #
  27. gembo
    Member

    @hc, we went with the red velvet which is a beetroot sponge with butter icing. Not a huge fan of icing but needed a birthday message on top. If no message needed I would go with their Victoria sponge.

    I ordered the cake on line Thursday mid morning and picked it up exactly 48 hours later.

    Posted 8 years ago #
  28. Stickman
    Member

    The Gazelle in the window is very very nice. I've seen on a few occasions a lady crossing the bridge over the WAR to Conference Square with a new black Gazelle.

    Posted 8 years ago #
  29. HankChief
    Member

    The Gazelle not only looks good but is very well spec'd. Hub gears & brakes, Mudguards, chain guard, pannier rack, front dynamo light and rear (battery) light and kick stand for £429/£499 for 3/7 speed.

    http://www.royaldutchgazelle.co.uk/collection-bikes/esprit-c7---esprit-c3/esprit-c3

    Gazelle Esprit c3 by HankChief, on Flickr

    Mrs HC did previously express an interest in a Cath Kidston bike but it was no where near as well spec'd as the Gazelle so the investment committee was right to wait.

    Posted 8 years ago #
  30. Stickman
    Member

    Wow, that's really good. The men's frame is interesting......

    Posted 8 years ago #

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