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Edinburgh Council has been urged to come clean over issues with its long-awaited multi-million pound bus tracker system causing “concern and confusion” to passengers.
Newly-installed on-street screens intended to provide real-time service updates are displaying timetables without live location data, leading to inaccurate arrival times being shown at bus shelters across the capital.
Residents have “inundated” a local councillor with complaints about the discrepancies it is feared could “put people off using public transport”.
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EBUG spokesperson Harald Tobermann said: “We are keen to have proper quality information available which is key to increasing bus ridership which is in turn improving other things, where houses are being built and the environment is being improved.
“With this information, the most important thing is credibility. If you put up provisional information, you have to flag it up as a provisional, testing phase. If you can’t be bothered to do that – to put up that it’s not the real thing – people stop trusting you.”
Lothian Buses was contacted for comment.
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https://www.edinburghlive.co.uk/news/edinburgh-news/edinburgh-council-sorry-locals-fume-28102034