Okay,so they are an easy target
I bought a Carrera from them a couple of years ago and it went fine
alright some nuts n bolts needed tightened but it was painless
fast forward and i go to look at the £500 offerings(C2W)
get avoucher for a Boardman hybrid bringing it down to £450 before tax savings
score!
order the bike. no stock
so I get a tentative date of a month
get a call a week later to say its ready?
then another cal to say its not
then a couple of days later another call
call back to confirm and it was about the bike but it was a mistake
fair enough the manager was on Holiday and the staff seemed under pressure.
eventually get the bike(i had to call to see if it was in)
I get handed a 'built' bike with packaging still on,bits of tape and a wheel at 90 degrees to the handlebars
so I get them to straighten the wheel and remove the packaging as im riding home
I had asked for the pedals to be left off for my SPDs
this hadnt been done and TBH I couldnt be bothered to raise it
the 'built' bike had brake levels at different angles,neither very natural
loose grips
I lost a end plug on the way home
QRs weren't very tight
tyre pressures were low
seat post was very low,no offer to correct this(i had my cooltool with me)
in fairness the gears were set up well
the bike is nice and I like it. however Boardman is their top brand and with bikes heading to £2k you expect a bit of care
I was suffering punctures on the rear and couldnt work it out
realised i had a snapped spoke (doh!)
so given the bike was 3 weeks old i popped it back for repair
Halfords dont stock black spokes,really? not even one spoke?
so this had to be ordered in
collected today.now i never mentioned it when i dropped it off (Thursday AM)
but I could feel the tyre was losing air and assumed another puncture from the spoke
when i dropped it off the tyre was near flat
when i got outside i could see the tyres were low
so i popped to work as i keep a track pump there
pumped the tyres up
however after a couple of miles it was obvious the tyre was losing air and was pretty low
now I can only assume they put air in the tyres today and just handed it over
yes I didnt mention it but I would expect them to at least check
since I got my boardman they have got 3 more sales from folks at work on the back of seeing my bike.
however I still cant recommend them gven the lacklustre service offered
now I know this seems like a rantr,however its more dissapointment. the Boardman range are good value and going by mine nice bikes to ride.
It just seems Halfords arent willing to back up the bikes
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