CityCyclingEdinburgh Forum » Questions/Support/Help

Planet X - what are customers experiences?

(13 posts)
  • Started 11 years ago by DaveC
  • Latest reply from druidh
  • This topic is resolved

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  1. DaveC
    Member

    Good or bad. Lets hear it? I have been asked about them by a mate who is looking to get a Carbon bike from them. He is looking at the RT-75 I have never used them before.

    I was signed up to their emails which came in (nearly) daily with stocking deels on wheels worth thousands!! Like I'll ever buy wheels worth thousands....

    Posted 11 years ago #
  2. Only ever had good service when I've used them, and my brother bought a TT bike some time ago that was all perfectly smoothly dealt with, and obviously my Kaff came from them (though was a present from da family so I didn't order it myself) (considering getting an On-One Macinato frame and certainly have no concerns ordering from them).

    Posted 11 years ago #
  3. Coxy
    Member

    It was a while ago - while Brant was still on the end of the phone. It was more hardcore hardtails and jump bikes, than road bikes then. Although the Pompino and Kaffenback were around.

    Always like 'em. No recent experience, though.

    Posted 11 years ago #
  4. kaputnik
    Moderator

    I use them regularly as they seem to have constantly great deals on components. This does mean occasionally stock availability is a bit weird, as they appear to act more like a clearance warehouse rather than keep same stock in time, all the time.

    Service is always quick. Bought my posh wheels off them as well as groupset parts. Their frames are always popular with self-builders. Planet-X frames quite respected in racing / TT.

    Often worth a punt when looking for unusual or hard-to-source components (like weird BB / steerer sizes)

    I wouldn't hesitate to recommend them.

    Posted 11 years ago #
  5. fimm
    Member

    My b/f has a Planet X frame and a pair of very bling Planet X deep section wheels. I'm not away of any problems with the ordering or performance of either. I think they have a generally good reputation.

    Posted 11 years ago #
  6. Uberuce
    Member

    Golly. They have an Alfine 11 hub, fittings and shifter for a bargainous £340 all-in.

    Posted 11 years ago #
  7. recombodna
    Member

    I got a second hand planet x superlight pro carbon. Love it love it love it!......

    Posted 11 years ago #
  8. DaveC
    Member

    We've seen it on here recombodna... I was sooo jealous when I saw what a bargin you had!!

    Cheers, folks. It appears they are a good bunch and have some nice deals. I have passed on the good news.

    Posted 11 years ago #
  9. Darkerside
    Member

    Uberuce - spotted that last night. Just waiting for the month to roll over so I can hide it in May's budget...

    Posted 11 years ago #
  10. ExcitableBoy
    Member

    I have also used them several times for components and clothing (merino base layers) their service has always been very quick and accurate. As K said "I wouldn't hesitate to recommend them" either.

    Posted 11 years ago #
  11. Dave
    Member

    Late to the party, but I have built two bikes from Planet X / On-one frames and am happy with both. They are just what they seem, a deep discount clearance warehouse which also does some aggressively priced (perhaps loss-leading) own brand stuff.

    Posted 11 years ago #
  12. Cyclingmollie
    Member

    I've used them a couple of times and they have been very quick and reliable.

    Posted 11 years ago #
  13. druidh
    Member

    I've bought a few bits over the years, including MTB frames. Last time though they were absolutely shoddy. My frame was delayed (by months) despite them having already debited my account. Their follow-up was atrocious and I got all sort of excuses (always a different one) for the delay. I reckon I spoke to/emailed 6 or 7 different folk in the course of it all. They did lend me a frame while mine was awaiting delivery to the UK and when they eventually got my own one to me they'd changed the spec and it no longer had some of the features I needed. All that would have been bad enough but then one of the bosses decided to have a pop at me on the STW forum....

    Posted 11 years ago #

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