CityCyclingEdinburgh Forum » Questions/Support/Help

What's the email address to complain about taxis?

(18 posts)
  • Started 11 years ago by Wilmington's Cow
  • Latest reply from chdot
  • This topic is resolved

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  1. I can't find it, and I want to send this:

    Dear sirs

    I wish to lodge a serious complaint against Taxi Number 739. At between 7.25pm and 7.30pm tonight I was heading north (cycling) from Waverley Bridge, turning right to head east on Princes Street. As I was making the turn from the bridge I became aware of a car very close behind, the engine loud, clearly trying to get past before we reached the central reservation that narrows the road.

    As you will be aware there are tram tracks here, and in order to cross tram tracks safely the last thing a cyclist should be doing is making sudden changes in direction. Crossing both sets of tracks onto Princes Street is relatively easy in terms of the angle at which you cross. However as the tracks curve off towards St Andrew Square the angle is immensely shallow, and the guidance issued (by all sorts of official sources, not just in the UK, but around the world) is that a cyclist should essentially move around the road in order to cross the tracks at an angle that won't trap the wheel, throwing the rider to the ground.

    That's difficult to do when a taxi has decided that the moment you are crossing those tracks is the time to overtake. With only 6-9 inches to spare. If my wheel had become trapped I was under the taxi. Simple as that. I couldn't help but let out a shout of, "Jesus Christ! Come on!". That was all I said. The passenger side front window was open a couple of inches (it was close enough that these details stick) and I was clearly heard by the fare in the back (an oriental couple) who kept checking back. I know this detail because the whole manoeuvre won the driver... ten yards.... There was a queue of traffic at the next red light ahead.

    The pointlessness was rammed home as I followed down Leith Street, and then down Broughton Street, easily keeping pace (before I turned off for my destination). I said nothing the whole time I followed. Quite frankly my time is best not wasted arguing with morons. The fare kept checking through the rear window.

    I realise that even if you do take the step of speaking to the driver it will turn into 'his word versus mine', and quite frankly I have no doubt he will concoct some version of events that bear no relation to reality. But your driver is very lucky on two counts: firstly that I did not end up under his wheels due to such imbecilic and essentially pointless impatience; and secondly because the battery on the video camera I have on the bike had run out, as if it had not I would have been sending the video to the police.

    This driver is a danger to the public if he drives like this all the time, and it does our city no credit to have people like him behind the wheel at a time of festivities and tourists.

    Finally, it brings home just how much of a joke it is that the Taxi Association has signed up to the Nice Way Code. This driver wasn't very nice, his driving wasn't very nice, and the feeling was close enough to brush the taxi while crossing a road surface in precisely the worst manner possible was not nice in the slightest.

    Yours ever

    Posted 11 years ago #
  2. RJ
    Member

    Black cabs are licensed by the council, aren't they?

    http://www.edinburgh.gov.uk/info/1149/taxi_driver_licences/891/taxi_and_private_hire_car_licensing_background

    http://www.edinburgh.gov.uk/downloads/file/9700/complaints_rev020513

    <quote>Taxi and private hire complaints
    It is important to make a note of the date and time of the journey and the licence number (displayed inside and outside the vehicle) otherwise it may not be possible for the Council to investigate your complaint. Furthermore please note that all
    complaints must be made in writing for the attention of the Complaints Officer at the 249 High Street address. Complaints may also be made by fax or email but must include the name and the address of the complainer.</quote>

    Posted 11 years ago #
  3. chdot
    Admin

    "
    Taxi vehicle licensing
    Complaints and Additional Information

    Complaints

    Complaints should be made in writing and submitted by post, or email licensing@edinburgh.gov.uk

    "

    Posted 11 years ago #
  4. Min
    Member

    I had two murderous taxi drivers this evening. One (last three letters on licence plate CAB) roared past me on Leith Walk with only a few inches to spare, causing me to scream ****ING HELL (extremely rare for me). No doubt the pedestrians nearby were condemning me for being so aggressive.Seconds later W0 RK came screaming through the red light I was now waiting at, again missing me by inches.

    Posted 11 years ago #
  5. Roibeard
    Member

    Go for it...

    My recent response:

    I refer to our previous correspondence in connection with the above. Thank you for handing in a DVD copy of the footage, it was very helpful.

    The relevant driver has been traced and interviewed by the Cab Inspector at the Police Scotland Taxi Examination Centre when he was advised of the terms and detail of you complaint. He was advised that the incident had been recorded. The driver claimed to have been unaware of his action at the time.

    The driver has been given corrective advice by Police Inspector [edit] regarding compliance with traffic signals, road safety and his duty of care to other road users. He was warned in respect of this incident and a record has been made on his taxi driver’s licence record. This may be referred to should he come to our adverse attention in the future.

    Thank you for bringing this matter to our attention. I hope this is of some assistance to you.

    My incident was the report of an RLJ driver, who swerved round me in order to run the red, since I'd stopped...

    Robert

    Posted 11 years ago #
  6. Min
    Member

    The same as one of the incidents I had. My complaint has gone in.

    Posted 11 years ago #
  7. gembo
    Member

    Taxis were mental tonight . I was at junction of canon gait and st Mary's st t red light. Big. 8 seater can came up Cranston st and stopped diagonally across the road, in the wrong lane, police drove across from Jeffrey street but didn't spot or couldn't stop?. Not sure how he avoided oncoming traffic, it was actually maybe stuck further up.

    Festival time

    Posted 11 years ago #
  8. wingpig
    Member

    I caught one quite clearly steaming north-to-south over Abbeymount towards Easter Road just as the light to head east-west went green. I had been planning to go down Montrose Terrace but turned to follow him to get his plate on camera, so shall send it in when retrieved.

    Posted 11 years ago #
  9. Dave
    Member

    I've got video footage of one taxi driver from the last bit of snow we had, cutting across lanes just about into the side of me - I had to palm off the side out of fear he was going to have me off.

    Had the gall to insist that he didn't come near me, didn't change lanes, and then that he did indicate... then he twigged that the whole thing was being recorded in HD (including our conversation through the window).

    Oopsie.

    Posted 11 years ago #
  10. Snowy
    Member

    I do wonder what causes some taxi drivers to drive in this way. And I say some, because I (and others too, I note) have experienced some very good and considerate driving of taxis recently. Innocent until shown to be guilty, etc. That said, unfortunately, taxis are hugely over-represented as a proportion of the inconsiderate, sociopathic and uncaringly dangerous driving around the city.
    Why is this? Does being a 'professional driver' (stop laughing) mean that a normal human sense of responsibility or do-no-harm-to-other-humans is suspended?
    Do 'professional drivers' come to believe that they are incapable of driving badly or dangerously?
    Do 'professional drivers' come to believe that the roads are 'theirs'?

    Add in the incompetently managed road system in Edinburgh, and it's a killer cocktail.

    Posted 11 years ago #
  11. Instography
    Member

    Taxi drivers, like lots of what we call professional drivers overestimate their own skill. They generally are skilled but they undervalue the extent to which how they apply their skill impacts on other people. They have no empathy. I'm sure that they are absolutely sure that their close passes are not really dangerous because they believe they are (and generally probably actually are) in complete control of their vehicle. But they probably can't understand that it would scare the crap out of someone anyway.

    A lot of their behaviour is driven by their need to accomplish what they need to do - get fares, deliver them and get another as quickly as possible. The rules are made for other people - amateurs - who aren't skilled and under the cosh like they are and so need to be more tightly constrained. But they are, without exception, good drivers. They believe.

    Posted 11 years ago #
  12. gembo
    Member

    Agree that many good taxi drivers

    Also taxis easier to spot than other vehicles so over represented in tallies of bad driving

    And possibly not representative of the normal distribution of society? Given that many from that particular bell curve change personality when getting behind the wheel?

    Posted 11 years ago #
  13. chdot
    Admin

    "

    Central Taxis Edin (@CentralTaxisEd)
    23/08/2013 09:26
    @CyclingEdin Thanks for drawing our attention to this. We would agree that this kind of behaviour is completely unacceptable on our roads.

    Central Taxis Edin (@CentralTaxisEd)
    23/08/2013 09:26
    @CyclingEdin We have checked our database and plate no.739 is not a member of the Central Taxis fleet.

    "

    Posted 11 years ago #
  14. Min
    Member

    Got a reply to this, they were not able to trace one of the taxis but they did trace the other even though I got the plate slightly wrong. They spoke to the driver, who of course denied it but at least he is now aware his dangerous driving might get reported.

    Posted 11 years ago #
  15. jdanielp
    Member

    I had a taxi driver intentionally squeeze me up against some parked cars, forcing me to slow right down to avoid a collision, on Gilmore Place heading away from the King's Theatre junction a few months ago. From what he shouted out of the open front passenger-side window as he did so suggested that he thought that I had illegally undertaken him as he waited at the red lights on the road opposite, and then that I had jumped the red light when moving away. I had actually passed him on the inside on the cycle lane while he was stationary and then taken up my position in the ASZ ready for the lights to change. To be fair, I did pull away maybe half a second before the lights went green though, but still. He then verbally abused me for good measure before speeding off. I was so amazed that I didn't even think to look for a number or take the registration.

    Posted 11 years ago #
  16. skotl
    Member

    I use taxis quite a lot for work, getting to and from the airport and west end.
    Unsurprisingly, I've had a mix of the "good" and "not so good" drivers...

    One time I was in a cab and having a nice chat with the driver and I mentioned a "red mist" driver that I'd had a couple of days before.

    He said that he was always amazed at that kind of behaviour and that, in his experience, "these kinds of guys" don't last very long as a taxi driver. They need to work 8, 9, 10 hours a day and if you're going to get aggressive, angry, competitive and just plain worked-up then the job clearly isn't for you. He reckoned these guys shout and scream for a couple of years, have a couple of accidents(*), and then go do something else.

    So the good news is that most of the worst drivers won't be taxi drivers for long.

    (* the bad news is that we definitely don't want to be involved in their "couple of accidents")

    Posted 11 years ago #
  17. stredin
    Member

    Very prompt response from taxi complaint (emailed last Thursday evening, reply today). Probably as good as I might expect given no independent witnesses or video. Has reinforced my belief that reporting these things is definitely the right thing to do. Reply below:

    "The relevant driver has been traced and interviewed by Police Inspector [X] at the Taxi Examination Centre. The driver was advised of the nature and details of your complaint. The driver denies gesticulating or that he accelerated towards you. The driver has stated that he was aware of you travelling ahead of him in slow traffic and that he sounded his horn to make you aware of his presence. He denies that the intention was to intimidate you. Inspector Smith has discussed the matter with the driver and is satisfied that he understands his duties and responsibilities in respect of other road users, in particular cyclists.

    Details of your complaint have been recorded and may be referred to in the event the driver comes to our adverse attention in the future."

    Posted 9 years ago #
  18. chdot
    Admin

    "The driver has stated that he was aware of you travelling ahead of him in slow traffic and that he sounded his horn to make you aware of his presence."

    That was kind of him.

    If only more drivers would do that...

    Posted 9 years ago #

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