CityCyclingEdinburgh Forum » Infrastructure

ECML and bikes

(9 posts)

No tags yet.


  1. EddieD
    Member

    Now, I have a car, but I try to only use it when it's essential. My experiences with ECML when carrying my bike, mean that when I visit my folks on future, I'll be driving.

    In theory, it should be simple - potter along from Dalry to Waverley, relax on the train, enjoy a beautiful 25 mile ride from Newark to my folks' house.

    However, the staff on ECML have other opinions. On both my recent journeys, Newark staff have "not been informed that there was a bike on the train" leading to me having to jam the doors of a carriage so that they don't leave with my bike, and similarly, on the return journey the guard has stood up by coach A, and bikes go in coach P. This evening I caused a ten minute delay whilst I waited for the guard to open the bike storage van. And I've still got Waverley to go. Because of the mess ups last Thursday my lid had an excursion to London, I've got it back, but they he mirror has been snapped off. When I pointed this out to "Pete", he became a wee bit stroppy and raised his voice somewhat.

    Has anyone else had issues? A friend who used to use ECML a lot said that in her opinion they were the least responsible line...and the least reliable... And we're slowing down in the middle of nowhere, and there's a smell of ozone...

    Posted 10 years ago #
  2. ARobComp
    Member

    I've mainly had very positive experiences on east coast - I always book on the east coat site and they've always known about my booking - even sometimes when I've phoned up and booked in on an hour and a bit before I've got on fine. Only issue I've had is that they've now got some trains running that have NO stands whatsoever. I had to bungee it to a chicken wire section of thing.

    Posted 10 years ago #
  3. jdanielp
    Member

    I think that I've only taken my bike on the East Coast trains once, which was fine, although I was hurried up when disembarking at Berwick Upon Tweed so as not to delay the train; it isn't helpful when reserved seats are at the far end of the train to the bike storage...

    I've had problems with Virgin Trains on the West Coast in the last year or two whereby I was nearly left on the train at Preston a couple of times, and Edinburgh once too, although at least that was the terminus. The only reason I was able to get my bike off at Preston on one occasion was due to someone else trying to get on with a bike. It took them a good five minutes to attract the attention of a guard despite being on the platform. Another time there were two other cyclists getting off at Preston who just carried their bikes through the passenger compartment against the flow of people getting on to the train; I had two panniers so didn't feel comfortable attempting that. I asked them to ask the guard on the platform to let me off once they had got off, although it took me hanging out of the passenger door and shouting down the platform in addition to them asking the guard to get any reaction. The one occasion at Edinburgh I had to wait until the driver was getting off the train to finally escape...

    In all of those cases the 'train manager' knew that I was on the train since he had either let me on with my bike and even asked about my destination at the time, or I had shown my bicycle reservation ticket during the ticket check and/or asked about getting off with my bike at the relevant station. I think that part of the problem is that the train manager can swap over at Preston, but there is still a fundamental problem with communication since I believe that it is ultimately the responsiblity of the guard on the platform to let people off the train with bikes. I wrote to complain and received an apology and Network Rail vouchers, but I would much rather they just sorted out the issues...

    Non-bicycle related, but I had a really bad experience with a Cross Country train at Leeds recently whereby I was waiting for a delayed train to Edinburgh, which arrived very busy to a very busy platform about half an hour late. I wandered down to my carriage and tried to get on, only to find a woman in a wheelchair trying to get off against the flow of people getting on... I got off the train again with a few other passengers to give her space to come through, only to hear the guard blowing the whistle for the train to go. Despite the fact that the 4-5 of us who had got off the train were shouting for the guard to come and help the woman in the wheelchair get off the train, to which the guard responded verbally but not with any actions, the next thing we knew was that he had blown his whistle again for final departure and the doors slid shut with the woman in the wheelchair still on the train and the 4-5 of us still on the platform, all completely amazed... We descended on the guard, who tried to claim that he thought we had been shouting to say that a woman with a wheelchair was coming along the platform wanting to get onto the train and that he couldn't delay the train for that, despite the fact that I would say that we were all very clearly shouting that she was trying to get off the train. Basically, he ended up saying to us in no uncertain terms that it was our fault that we had missed the train and that we shouldn't have tried to help the woman in the wheelchair, which is a pretty appalling message! I've written to complain to Cross Country, who have sort-of apologised at the same time as passing the buck to Network Rail, so I'll be very interested to see how they respond about the issue...

    Any tips on "having to jam the doors of a carriage"? I did half-consider trying that with my foot during the Leeds incident, but didn't have the courage to try...

    Posted 10 years ago #
  4. crowriver
    Member

    East Coast have been pretty good in my experience, except for the 'which end of the platform' issue at intermediate stops.

    IMHO it's best if you are just going to the end stops of each line, ie. Waverley to KX and back.

    One tip is to try and speak to the conductor/train manager to make sure they know the bike is aboard, and they can let the destination station know.

    Posted 10 years ago #
  5. kaputnik
    Moderator

    I've only ever done end-to-end journeys on ECML, i.e. Kings Cross - Waverley.

    It's somewhat frustrating that the Mark 3 trains (diesel) have the bike car as part of the quiet coach, but the Mark 4 trains (electric) have it at the first class end. This means that if the staff on the platform don't know what trainset is coming, you're not sure which end of the platform to stand at, cue lots of running down the platform then fighting through length of a moving train to get to your seat.

    I've always been careful to engage with the guard when I load the bike on and then make my way to near the guards van before arriving at the station, checking with the guard that they are aware they have to let a bike off.

    I have been at Kings Cross to find the guards van locked and abandoned on a last train of the night and had to hunt around for someone with a T-bar key to open the doors and let me get the bike.

    As far as doors are concerned, I would recommend something non-valuable, but they should detect any obstruction and not try and crush it.

    Posted 10 years ago #
  6. EddieD
    Member

    I always tell the staff that I have a big ke, but they change at Newcastle, and don't tell the new staff... The folk onboard don't have a key, and if they haven't phoned ahead, there's problems.

    I just put my panniers to block the door closing, they have good sensors, but the staff tend to take a dim view and have threatened me with legal action on one Occasion.

    Fortunately, I'm in first class, so it's a short stroll to get to the storage van. It's a simple square key, so in the unlikely event I have to travel with them again, I may get one made up…

    Posted 10 years ago #
  7. Arellcat
    Moderator

    …the Mark 3 trains (diesel) have the bike car as part of the quiet coach, but the Mark 4 trains (electric) have it at the first class end. This means that if the staff on the platform don't know what trainset is coming, you're not sure which end of the platform to stand at…

    Step 1: Get the details of the train via Real Time Trains by searching by destination and time.
    Step 2: Check the pathing information (diesel or electric)
    Step 3: If electric on the ECML, bikes are at the First Class end, and First Class is invariably at the London end of the train.
    Step 4: If diesel, be prepared to run.
    Step 5: Make sure you find the platform staff. The chances are that they will have to also deal with (too much) luggage at Edinburgh/Glasgow and London. Intermediate stops are harder unfortunately.

    I rarely have cause to take my bike on the WCML, but I'm always checking the seating plans beforehand to know where the bike spaces are. And like K mentioned, on trips down south such as to York (which I visit more than London) I trudge the length of the train about 15 minutes before the calling point. It's great fun when you're lugging two huge panniers.

    Posted 10 years ago #
  8. Dave
    Member

    We went to a wedding in Kent last summer and drove down because we wanted to do some cycling, and didn't trust that the railway network had what it takes.

    It was also cheaper to drive, although in fairness that ignores the value of 9+ hours of my time.

    When I went to PBP, I broke down my bike into a bag and that was OK (still went in the guard's van, but it was end to end so no chance of getting stuck). Eurostar on the other hand was a dream. Bring on HS2 if they use the same rolling stock.

    Posted 10 years ago #
  9. EddieD
    Member

    I've just sent a wee email to ECML.

    Next time I take the Chameleon. It goes on in a bag that fits in the luggage racks. Okay, I have to spend 5 minutes assembling it, but I know where it is.

    Posted 10 years ago #

RSS feed for this topic

Reply

You must log in to post.


Video embedded using Easy Video Embed plugin