@ejstubbs ... and the fact that they would be driving straight through a green pedestrian signal :(
CityCyclingEdinburgh Forum » Debate!
Today's rubbish driving...
(11466 posts)-
Posted 2 weeks ago #
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Back in May I posted this:
Tailgated by a bus driver along Princes Street and into Queensferry Street, including as I crossed the tram tracks.
Absolutely fed up of this.
I complained to the company, who told me they'd checked the CCTV, which showed that their driver had done nothing wrong and in fact it was my fault. Apparently I had overtaken the bus when it was indicating right, and then failed to indicate when I turned off later.
So I did a subject access request for the CCTV, which showed that I was right. I contacted them again saying this and asked what they were going to do about it.
No response for a month, so I asked again.
No response for two weeks, so I emailed the Chief Operating Officer. COO replied very quickly and I have now been told there was a mixup with my initial complaint and I had apparently been provided feedback for another cyclist's complaint.
Long story short: the company has now apologised and confirmed that the driver is no longer employed by them.
Posted 1 week ago # -
Well done for staying on the case.
“
and confirmed that the driver is no longer employed by them“
Obviously easier for them to say that once drivers no longer employed.
Previously mantra was along the lines of ‘not fair to drivers to say how we deal with disciplinary maters’.
Would be interesting to know if they are prepared to say how many drivers have been dismissed - or perhaps disciplined/retrained - following complaints.
Should help to restore some confidence in LB.
Do they even take ‘driving around cyclists’ seriously any more? They made some impressive training videos a few years ago.
Posted 1 week ago # -
Just for clarity, it wasn't Lothian Buses.
Posted 1 week ago # -
Ah
Thanks
Perhaps more significant as some bus cos seem to be worse at handling complaints(?)
Posted 1 week ago #
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