First reported here -
http://citycyclingedinburgh.info/bbpress/topic.php?id=92#post-332
"
Important special note – All crashes or other incidents relating to tramlines should be reported to TIE, who are keeping a record and using this to try and identify problems which need addressed.
The preferred reporting method is freephone 0800 328 3934 [TIE is drawing up questions to be asked about this] or you can email info@edinburghtrams.com or write to Freepost RRYA-BBTU-HAUB, Edinburgh Trams, EDINBURGH EH12 5HD.
Please report such incidents even if they were in the past and you have only just discovered this reporting method, and even if you have already notified the police or anyone else. These contacts can also be used for any queries about the tram or tramlines.
"
http://www.spokes.org.uk/wordpress/downloads/public-transport/tram