CityCyclingEdinburgh Forum » General Edinburgh

Letter of complaint to MGM Timber

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  1. Kirst
    Member

    Dear Sir or Madam

    I wish to make a complaint about whoever was driving your vehicle MV55 EMJ at approximately 3.15pm today, Friday 10th June. He was male, with cropped dark hair, a dark top, and had a bluetooth earpiece on his right ear.

    At about 3.15pm today I was cycling on St Mary's Street, heading towards the junction with the Royal Mile and then on to the junction with the Cowgate and up the Pleasance. St Mary's street is hilly and cobbled and the cobbles are very uneven. It's not easy to maintain a straight course on cobbles so uneven, so I was having to adjust my position to ensure I didn't come off the bike. In addition, there were parked cars at the kerb, so as advised in the Highway Code (rule 67), and in Cyclecraft (the government approved training manual for cyclists), I was in the centre of the lane to ensure I would not be hit by an opening door of a parked car.

    I became aware of a lorry behind me, revving its engine. There was no room for me to move to let it pass, and the lights ahead were red, so I continued on my course. When I stopped at the red lights at the junction with the Royal Mile, the lorry driver shouted something at me. I asked him to repeat it and he said "keep to the left." I told him that there were parked cars so I couldn't move further left. He told me that the Highway Code says cyclists should keep to the left. I tried to explain that the Highway Code is clear that cyclists should position themselves so as to ensure their own safety, which in this case meant staying out of the "door zone." He then tried to tell me that I only had the right to be ahead of him at a junction if there was a red bx painted on the ground - an ASL box. I pointed out that I'd been ahead of him all the way along the road.

    The driver continued to shout at me, aggressively and angrily, telling me to read the Highway Code and basically that I had no right to be in his way. When the lights changed we proceeded to the next set of red lights (at the junction with the Cowgate) and he revved his engine and made me feel threatened all the way along the road. When the lights changed and we both proceeded up the Pleasance I was in fear for my life as to how closely he might overtake me - in the end he did give me enough room.

    I am disgusted that a man protected by a huge lorry would seek to intimidate, bully and harass a woman on a bike. I am very concerned that a professional driver has so little knowledge of the rules of the road, and that he thinks it's appropriate to bawl from the cab to express his impatience at having to wait ten seconds to get to a red light. Make no mistake, had I not been in front of him, he would still have got to the light on red.

    As a regular cyclist in Edinburgh I have developed a reasonably thick skin, but your driver's behaviour was a disgrace. He doesn't know the Highway Code, he thinks it's ok to express his unjustified impatience by yelling at people, and he thinks vulnerable, squishy cyclists should risk their own safety to allow him to get to the next red light a few seconds earlier. I trust that you will ensure he is reminded of the parts of the Highway Code relating to cyclists, perhaps starting with Rule 67 and then 211-213, and that you will make it clear his behaviour was unacceptable. You might wish to know that I will be posting a copy of this letter and any response on internet cycling fora I use, so that other cyclists can take it into account when choosing their timber suppliers.

    I await your early response

    Posted 13 years ago #
  2. recombodna
    Member

    Why not email it straight to the branch manager in edinburgh Peter Gourley (unless you have already)
    http://www.mgmtimber.co.uk/locations.htm I'm a joiner and I use Thornbridge timber. better class of Drivers ( I hope ) I agree that behaviour like this is unacceptable and reinforces the stereotype of the white van man. We're not all like that.......well I'm not like that.

    Posted 13 years ago #
  3. Arellcat
    Moderator

    Glad to see you're wearing your fighting trousers again, Kirst. Today's commute for me was fairly relaxed, but otherwise this week everyone behind the wheel seems to be incredibly impatient.

    Posted 13 years ago #
  4. Kirst
    Member

    It wasn't a white van man, it was a bloody big lorry. I doubt he'd have been so aggressive if he'd been face to face with me, but from the safety of high up in his cab, he thought he was the shiz. I was really shakey and upset when I got in and now I'm just furious.

    Posted 13 years ago #
  5. Min
    Member

    You had better get a grovelling apology from the driver in question.

    Posted 13 years ago #
  6. LaidBack
    Member

    If we had psychological profiles then this sort of person and others like them would be legally forced to become supporters of public transport.

    The roads would be a nicer place and millions saved in injuries. Some tax lost but also saved.

    You shouldn't have to put up with that Kirst...

    MGM should send the guy for re-training

    Posted 13 years ago #
  7. Kirst
    Member

    Nobody should have to put up with that. I was quite happy to yell back at him, but what if I wasn't quite so - er - gobby? What if I'd taken him at his word, and put myself at risk of KSI by keeping left in a risky place?

    The passers-by must have thought it was some sort of street theatre - several of them were laughing their heads off. I wish I'd mentioned in the email that bloke in lorry harassing woman on bike isn't the best advert for their company.

    Posted 13 years ago #
  8. steveo
    Member

    Thats rotten Kirst. I'm glad you've gone to the effort of complaining I know most people, myself included, just suck it up and that really never solves any thing. Couple of these terrible drivers loosing there jobs might actually teach the rest how to behave on the roads.

    Posted 13 years ago #
  9. Kirst
    Member

    You know, the thing about the internet is a lot of it is googleable. It's been pointed out to me that if I mention my complaint about MGM Timber's employee a lot, for example by posting threads like this on CTC http://forum.ctc.org.uk/viewtopic.php?f=7&t=38584&p=307675#p307675, the threads become visible to anyone googling MGM Timber. Wouldn't it be a pity if their driver's behaviour put people off the company?

    Posted 13 years ago #
  10. Arellcat
    Moderator

    A post on the CTC forum about MGM Timber is new in at number 12, and a post on the CCE forum is new in at number 27, if you search Google for MGM Timber.

    Posted 13 years ago #
  11. Dave
    Member

    There are now first page results for this incident coming out of Google for "MGM Timber". If they have anybody who monitors their online presence this will have sirens going off.

    I was looking for a timber merchants but Google brought me to a report of this incident and so I've decided to take my custom elsewhere?

    Posted 13 years ago #
  12. cb
    Member

    To be honest if I were searching for MGM Timber it would be because I wanted a link for their website so I wouldn't even look past the first result.
    I doubt many people will see the CTC link 'by accident'.
    However at least it's there, and the more we keep discussing it...

    Posted 13 years ago #
  13. Kirst
    Member

    I was thinking that I could make my fortune by designing and selling something, like a bottle cage bracket for the frame, but holding a perspex box just big enough to hold 10 copies of the Highway Code (relevant pages folded over and highlighted) for posting through motorists' windows.

    Anyway, Peter Gourley from MGM Timber just phoned. He is a cyclist, very apologetic. Driver was not usual driver, was agency driver - and here's the good bit - they're not using that as an excuse, they're saying he'd just been through a full induction so there's absolutely no excuse for how he behaved. He has spoken to the agency and asked them to get back to him within 24 hours, and suggested that the driver be kept off the roads until this is investigated and dealt with. He'll get back to me tomorrow.

    Posted 13 years ago #
  14. spytfyre
    Member

    wow, that's a good response

    Posted 13 years ago #
  15. Dave
    Member

    Good result - well done for writing in. Commercial drivers are amongst the few who we can hold responsible for their behaviour.

    Posted 13 years ago #
  16. Min
    Member

    Oh that is good, I am glad they have taken it seriously. Hope that makes you feel a bit better!

    Posted 13 years ago #
  17. davidmhodgey
    Member

    I work on St Mary's Street and turn right at that junction every evening, heading towards Cowgate. Unfortunately I get aggression from people at least once a week as I wait for oncoming traffic from Pleasance to clear so I can turn. I used to get really angry. I've even been known to chase cars that have endangered me, bike lock in hand. But I've learned that some people are just dicks and it's best to ignore them or else I end up acting like a dick too.

    I've complained in the past, but have never had a response, so well done! Anyway, this behaviour is inexcusable and I hope you're OK and keep peddling on!

    Posted 13 years ago #
  18. Kirst
    Member

    They've just phoned me back again. The agency driver is not from Edinburgh so he agreed to come in all the way from Berwick upon Tweed to a meeting to discuss the issue. The agency wouldn't give the full content of the meeting to MGM Timber, but what MGM Timber have said to me is that the driver felt there was space for me to move over to let him past, but he accepts that that's my right to decide that and if I felt maintaining a safe course on uneven cobbles was going to be impossible further to the left, then that's up to me and he shouldn't have reacted as he did. And he has taken a copy of the Highway Code away to read up on the points I had pointed out.

    I think that's really positive. I was convinced the driver would just deny it or try to say it was all my fault and it would be my word against his, so this is a much better outcome than I would have hoped for. So you can all buy your timber from them again now.

    Posted 13 years ago #

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