A while ago I had a bit of a moan about being followed rather closely by a Lothian Bus. Not up to their usual high standards was about the sum of it. Anyway someone encouraged me to tell them about it, so I did, and I now have a letter of response, nearly all of which I reproduce below:
What you describe can only be considered as needlessly hazardous and could quite easily have yielded a different and more serious outcome. The member of staff involved has clearly avoided using any common sense nor did he consider your health and safely.
Lothian Buses are regularly involved in Road Safety Partnership events and have invested heavily to educate out staff in the dangers cyclist[s] impose on themselves and the dangers that we impose on cyclists when sharing road space. The results have been very positive with less and less concerning incidents being recorded, meaning reported cyclist incidents are on the decline.
We do not tolerate dangerous driving in any form and act swiftly to avoid repetition with all members of driving staff. I hope that you never have to experience anything like this in the future. I trust that you will allow me to deal with this matter accordingly.
On behalf of Lothian Buses please accept my most sincere apologies [for] your experience and I think you for taking the time to bring this matter to my attention.
The bit I'm interested in is the bit I've highlighted in bold. I don't read it as a criticism of my cycling, but I can't work out exactly what it is they are trying to express. Any suggestions?
A good response, as expected - someone has taken the driver into a corner and given him a talking to and I'm sure in future he'll give cyclists a bit more space.
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