Let's try and be nice about it and assume for a moment that the agency has done some solid, reliable research here. Let's say it involved a good number of well segmented focus groups with a cross-section of different types of road user. Let's imagine they were well moderated, wide ranging discussions around road behaviour and safety. Structured conversations, based around a topic guide but not designed to lead people to any particular conclusion. Designed to initiate discussion and reflection, promote debate and to develop ideas. We'll give them the benefit of assuming that these discussions were all recorded, transcribed and then painstakingly analysed to draw out the subtleties and variety of opinions and from that they came to their conclusions. But even if we grant them all this, then these sentences seem to be the most problematic:
"Most refreshingly our target audience will even admit (when coaxed and in the right way) to being less than perfect; yes, they have sometimes overtaken cyclists too fast, run red lights (by bike and car), ridden on the pavement, and been too busy texting when crossing the road. However, many of their actions are not wilful, but rather unthinking."
This isn't refreshing at all. It's worrying because it means that the campaign has a mountain to climb. For it to have a long term impact on road safety it needs to do five things:
1. Get people to acknowledge, even if only to themselves, behaviours that they current will only acknowledge with appropriate persuasion (and we have to assume that the appropriate persuasion is non-confrontational and involves some reassurance that the behaviour is common and therefore, at some level OK).
2. Get people to accept that these behaviours are wrong
3. Get them to shift these behaviours from the unthinking part of their brain to the thinking, conscious, decision-making part of their brain where they can be reflected upon and modified
4. Get them to decide to actually change these behaviours ie having agreed that they are wrong and should be changed to also decide that they will be changed in spite of any real or imagined cost in terms of time, convenience, criticism from peers (who have yet accomplished steps 1 to 3) or whatever
5. Embed this new behaviour and move it back into the unthinking part of the brain so that it can be actioned automatically in the road environment where decisions often need to be made in an instant.
Looking forward to the proper launch on the 5th.