CityCyclingEdinburgh Forum » Infrastructure

Morningside Waitrose

(12 posts)
  • Started 10 years ago by gkgk
  • Latest reply from I were right about that saddle

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  1. gkgk
    Member

    Last time I was at Waitrose Morningside, I knocked all the bikes over by mistake. Sorry everyone! They just toppled like dominoes. So many bikes packed in on those poor triangular-shaped racks. To make amends, I wrote to Waitrose (website customer service contact form), got following reply:

    "I'm sorry to hear that you're not happy with the bicycle racks at our Morningside store.

    I've spoken to the branch about this and they tell me that isn't an issue frequently raised, but they'll monitor the situation going forward. If you have any further concerns, please don't hesitate to speak to the duty manager when you're next in the store.

    Thanks again for taking the time to write to us. If we can be of any further assistance, please let us know."

    Posted 10 years ago #

  2. SRD
    Moderator

    UNBELIEVABLE - we have been raising the issue of the crappy racks for years. Met with the manager and everything. They're especially bad if you have a bike with childseat on the back.

    Posted 10 years ago #

  3. I were right about that saddle
    Member

    The lady at the racks same time as me knocked the whole pack over last Friday night as she tried to unlock hers. Black affronted. I told her the ratty nineties hybrid couldn't get no rattier and not to worry.

    Posted 10 years ago #

  4. chdot
    Admin

    "Met with the manager and everything"

    After which they even got CEC to visit and advise.

    STILL NOTHING HAS CHANGED - no more/better racks.

    They have spent a LOT on a whole new checkout system.

    Posted 10 years ago #

  5. I were right about that saddle
    Member

    I'll have a word when I go in for Friday night beer on the way home.

    Arne is the man. No one could refuse him anything.

    Posted 10 years ago #

  6. chdot
    Admin

    "No one could refuse him anything."

    That's not the point - you need someone who won't refuse you!

    Posted 10 years ago #

  7. I were right about that saddle
    Member

    @chdot

    Think like a fox. Persuade Arne and let Arne loose on the manager.

    Alright, not a fox - an ox, but you get the picture.

    Posted 10 years ago #

  8. gembo
    Member

    Arne was at a party I was at once. He gets this all the time WHere is it we have met before? Do you work for Standard Life etc. He then says in his nordic brogue - No I serve you at Waitrose (Gembo adds, though not if you are in a hurry)

    Posted 10 years ago #

  9. I were right about that saddle
    Member

    @gembo

    I seek out Arne. If I'm ever in such a hurry as to avoid him, I'll get a telly and settle down. I knew you'd know him.

    Posted 10 years ago #

  10. gembo
    Member

    I seek him out too. He is a legend

    Posted 10 years ago #

  11. MediumDave
    Member

    They apparently did manage to find funding to inject an intense coffee-smell into the fan vent for one of their fridges and have located said vent near the racks. Now I want a coffee every time I go in. The swine.

    The new trollies aren't much cop either; no parking brake (which was handy for stopping the trolley rolling away when unlocking bikes) and they've done away with the little clipboard for one's shopping list.

    Posted 10 years ago #

  12. I were right about that saddle
    Member

    @david.nutter

    Let's inject the scent of stainless sheffield racks into the air vents in the manager's office.

    Posted 10 years ago #

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