CityCyclingEdinburgh was launched on the 27th of October 2009 as "an experiment".
IT’S TRUE!
CCE is 16years old!
Well done to ALL posters
It soon became useful and entertaining. There are regular posters, people who add useful info occasionally and plenty more who drop by to watch. That's fine. If you want to add news/comments it's easy to register and become a member.
RULES No personal insults. No swearing.
"
UP to 1200 jobs are to go from the city council as it switches to a “Tesco-style” self-service approach for dealing with the public.
"
http://www.edinburghnews.scotsman.com/news/edinburgh-city-council-to-axe-1200-jobs-1-3656174
Highly topical analogy...
Tesco self service style - If you understand it it's great 80% of the time until you get an error you can't avoid.
If you don't understand it it's 100% obtuse and frustrating.
SOURCE - Watching people use the things.
A lof of the second type of person are going to be highly frustrated.
Given Tesco's current accounting and performance woes, I'mm not sure it's a great metaphor on the council's part.
I freakin' HATE self service checkouts. Something *always* goes wrong. Gimme a human checkout operator anytime over that crud. Why should I do their job for them? Pay somebody to scan my items, you cheapskates!
Tesco and self service checkout issues notwithstanding, sympathies are with this facing redundancy.
Odd bit of journalism as the source of the Tesco quote is not named.
I understand that you can use a tablet or similar device to download a book from the library. You don't need to leave the hoise, go to a physical building. Not my cup of tea but is apparently the future. This might be what the Tesco self service quote is about? Personally I use the library bus or my local library. But I am old school. I try to avoid the self scanning things too as pannier does not compute and you have to wait for the person to fix. Real people much better than virtual,stuff.
It costs an AVERAGE of £20-£30 every time they deal with the public face-to-face?
Anyone else think this is through the roof?
"It costs an AVERAGE of £20-£30 every time they deal with the public face-to-face?
Anyone else think this is through the roof?"
Depends - that cost per transaction wont simply be the 'hourly rate' of the staff member involved. Total staffing costs will include loadings for infrastructure (the cost of the building, heating, insurance etc etc).
Also we dont know how long average transactions are - certainly any time I have had to queue for a F2F at council offices, people in front of me seem to take an inordinate time.
Other people are hell..............
Bit odd to have a quoted range as an average, an average should really be a figure. So I will go for the midpoint, which does seems high.
However, £25 can be broken down. For example - average meeting with genuine real member of the public takes 30 minutes. Average follow up time 30 minutes? Average hourly rate? (With 25percent on costs). £15 per hour?
Have made broad assumptions all round but not as bad as the office of national statistics when they tried to estimate money generated in UK from prostitution leading to EU requesting more money off the UK.
"For example - average meeting with genuine real member of the public takes 30 minutes. Average follow up time 30 minutes?"
So how is that going to be replaced by 'going on-line'??
CEC (like most large organisations) could probably do with losing a few more people who hardly ever deal with the public...
Some will be getting paid much more than £15 per hour!
@chdot. Yes, despite the Tesco metaphor , gradual savings can be made in large organisations like the council by replacing higher paid more experienced staff with younger cheaper staff. if handled well such churn does not affect performance. But bigger savings where staff are replaced by virtual service / interface will affect performance.
The money that the congestion charge would have generated from 2005 onwards is not available and big savings are needed to pay for big capital expenditure - central office, trams, new schools. The central office could be picked up at a bargain? The private funding of the city schools seems to have stalled a bit? The authority seems to be back paying for them itself, I think? Would need to check
You must log in to post.
Cycling in Edinburgh Flickr group
Video embedded using Easy Video Embed plugin
posts