Still irks me the way my 'Sunbeam to Mercian for a respray' was dealt with. Mercian on getting no response from Eastside for a couple of months (after finding out the chainstay needed to be replaced and wanting to know if I was happy for them to go ahead) tracked me down on Twitter of all places and I worded it all out with them directly; then appears they also didn't pass on to Mercian the request that the bottom bracket and headset were to be retained once removed, which is the main reason it still isn't on the road.
This was all a good few years ago now, and I'd be willing to give them a go again, but it was all rather disappointing. Just goes to show experiences can differ - the good thing for Eastside is that I'm most definitely in the minority as I've only ever heard good things about them from anyone else, so I was probably just a blip.