CityCyclingEdinburgh Forum » Infrastructure

Contacting the Council

(14 posts)

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  1. chdot
    Admin

    Standard way is Clarence - see Clarenced and pending thread

    Now CEC is divided into 12 Neighbourhood Partnerships -

    http://www.edinburghnp.org.uk

    There's a Postcode Search so you know which one you are in - or where the 'problem' is.

    These are also paired to produce 6 teams

    Five are on Twitter

    South

    West

    South West - confusing eh! (This one joined Twitter today so will be wanting to play with its new toy.)

    North

    East

    "The City Centre & Leith NeighbourhoodsTeam is now on Facebook. But we are not doing twitter"

    I've had several good interactions with my local one - some by Direct Message (i.e. private) but doing things 'publicly' can be useful...

    Other people are definitely using this to report things like large amounts of litter and Team seems to go and clear it up!

    Posted 13 years ago #

  2. wingpig
    Member

    Hmmm. Presumably where a bit of off-road path squeezes between postcodes the postcode to use would be the one nearest the nearest access point.

    Posted 13 years ago #

  3. chdot
    Admin

    "postcode to use would be the one nearest the nearest access point"

    Postcode more to work out which area you are in rather than pinpointing place.

    On off-road paths note down number on nearest light.

    Posted 13 years ago #

  4. wingpig
    Member

    Knowing which team_area I'm travelling through without having to go through the find-the-postcode-then-enter-it-on-the-website rigmarole would be handy. If they had a map of the area boundaries on the website it would help.

    One of the irritating things about the Android implementation of Google Maps is that it only lets you save locations which have actual addresses. When I've had to record precise locations of off-road path network gripes I switched GPS on then took a photo of the nearest lamp-post on which the number was legible. The Symbian version allowed any random point to be saved along with a note/description for transcription later.

    Posted 13 years ago #

  5. chdot
    Admin

    The map of the 12 is here -

    http://www.edinburghnp.org.uk/neighbourhood-partnerships

    Pick'n'mix any two to form your perfect team!

    "One of the irritating things about the Android implementation of Google Maps"

    That's surprising as they are both Google!

    I suspect there is a way. On the iPhone there is a "drop pin" option in (Google) Maps

    Posted 13 years ago #

  6. wingpig
    Member

    A-ha. Map page bookmarked.
    Android/Googlemaps does save the marker at the point at which the map is pressed but it'll label it as whatever it thinks the nearest address is and doesn't enable re-labelling, either through the phone app or through maps.google.co.uk.

    Posted 13 years ago #

  7. chdot
    Admin

    "it'll label it as whatever it thinks the nearest address is and doesn't enable re-labelling"

    Same on iPhone

    BUT

    Has 'e-mail this location' option - which e-mails coordinates of pin. Also "Add to Contacts" where it can be re-named but doesn't seem to save any geodata!

    Posted 13 years ago #

  8. chdot
    Admin

    "This one joined Twitter today so will be wanting to play with its new toy"

    "
    southwest_team South West Team

    We're taking part in the Scottish councils' Twitter event http://ow.ly/6FUk3 Please share. #whatwedo

    "

    Posted 13 years ago #

  9. smsm1
    Member

    Why not use FixMyStreet instead?

    Posted 13 years ago #

  10. chdot
    Admin

    "Why not use FixMyStreet instead?"

    Lots of reasons.

    One - it may or may not go into the same black hole that sometimes seems to be Clarence.

    Two - (for as long as it lasts) some bits of CEC are interested in hearing from it's 'customers'.

    Three - although the person dealing with the Twits may just be passing things on to the Road section, they can add in local knowledge and (if more than person reports something) they realise there may well be an 'issue'.

    Four - This is genuinely working in terms of getting action and/or feedback.

    Five - I could mention consultation, ownership, empowerment, customer-focus

    but I wouldn't believe it either....

    Posted 13 years ago #

  11. kaputnik
    Moderator

    Whever I've used Fixmystreet it comes right back with a FMS acknowledgement and then with one from the relevant council that it is forwarded on to. Has worked for Edinburgh / Midlothian / East Lothian / Clakmannanshire anyway. It also goes into a big map of all the different reported incidents so it gives visibility to the public of incidents already reported.

    FMS have always followed up with an automated "well, did they fix it then?" message.

    Posted 13 years ago #

  12. chdot
    Admin

    "FMS have always followed up with an automated "well, did they fix it then?" message."

    True

    But the only thing I ever reported wasn't fixed - 3 years on (CEC) - so maybe I'm just biased...

    Not an either/or. Whatever works works. Twitter is CEC's current fad, so maybe, perhaps(?)

    Posted 13 years ago #

  13. chdot
    Admin

    "
    @donnellyherald retweeting @stephennaysmith:

    Scottish councils' experiment with 24 hour Twitter updating well under way #whatwedo. Interestingly some critics now using the tag as well.

    Original Tweet: http://twitter.com/donnellyherald/status/118716469734424576

    "

    Posted 13 years ago #

  14. chdot
    Admin

    west_team west_team
    @CyclingEdin Thank you for your inquiry, I am in the process of passing this on to the correct department to be looked into. Jemma
    Sep 28, 9:38 AM via web
    In reply to…

    CyclingEdin Cycling Edinburgh
    @west_team You might like to look at the #cycle diversion arrangements around Russell Road (and signage) tinyurl.com/RRcycle #Edinburgh
    Sep 27, 3:24 PM via web

    Posted 13 years ago #

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